Troubleshooting

Package Management

On Windows, the Unity Package Manager fails to remove the Modoium Remote package when I click the “Remove” button.

• Modoium Remote uses a its own native Windows DLL. When you click the “Remove” button, the Unity Package Manager tries to delete the DLL file but fails because the DLL is already loaded by the Unity editor. To remove the package, you’ll need to follow these steps.
  1. Close the Unity editor.
  2. Delete [Project Folder]/Packages/com.modoium.service folder.
  3. Restart the Unity editor.

Connection

My Unity project is not showing up in the Modoium app’s list.

1. Try refreshing the list by pulling down, as the list might be outdated.
2. Ensure that both your PC running the Unity project and your device running the Modoium app are connected to the same local area network.

The Modoium app shows my Unity project in the list, but when I select it, just displays a loading icon on the right and won’t connect to it.

1. Try refreshing the list by pulling down then attempt to reconnect, as the item might be outdated.
2. On Windows, make sure your network profile is set to Private.
   Modoium Remote Unity package follows Windows Firewall rules for the Unity editor, and in most cases, the Unity editor allows inbound connections only on a Private network.

Input

My game isn't responding to touches on the device screen.

• Depending on the input method you're using, there may be specific considerations for input processing with the Modoium Remote Unity package. Please refer to the Programming Guide for details.